Get Remote IT Support (Canada Only)

Connect us to your PC using Windows Remote Assistance

Need computer support on a PC running Microsoft Windows? We’re here to help! Using built-in Windows tools we can quickly assist you without needing an on-site visit.


How to get started

Contact us by phone @ 613-544-8883.

Or by our tech support email address: support@latouritservices.ca


Option 1 - Easy method: Use our Remote Assistance Launcher

General notice: It is strongly recommended that you run these types of scripts from trustworthy sources only. If you aren't comfortable running our launcher then proceed with Option 2

  1. Click the link above to start download
  2. A file named RemoteAssistance.vbs will download. Open it.
  3. After about 5-10 seconds, Microsoft's Remote Assistance will run and it will send us the invitation email on your behalf.

  4. Tell us the password that appears in Remote Assistance.

Option 2: Use the built-in remote assistance tool:

  1. Open Terminal/Command Prompt/PowerShell, or the search bar, type msra, and run the utility.
  2. Use the prompt. Select the email invitation option. It will generate an invitation file for you.
  3. Attach the invitation file to a brand new email and then send that to our tech support e-mail above

NOTE: We will not respond to any unsolicited remote assistance requests.


Troubleshooting Tips

If the script doesn’t work, follow these steps to enable Remote Assistance manually:

1. Enable Remote Assistance

  • Use the search box on the taskbar to find Remote Assistance.
    • An image showing how to find and access Microsoft Windows Remote Assistance options
  • Select Allow Remote Assistance invitations to be sent from this computer from the results.
    • An image showing the Allow Remote Assistance connections to this computer check box and its other options
  • Navigate to the Remote tab, check the box labeled Allow Remote Assistance connections to this computer, then click OK.

2. Run the Script

  • Save and execute the RemoteAssistance.vbs file.
  • The script will start Remote Assistance, send the necessary details to us, and guide you through the process.

3. Share Your Password

  • Provide the password shown in Remote Assistance when requested.
    • A photo displaying the dialog of Microsoft Remote Assistance suggesting to Give your helper the invitation file and password
  • Once we connect to your PC, you’re good to go!

Quick Note on Anti-Virus Settings

You might need to temporarily disable your anti-virus or anti-malware software if it flags the script. The RemoteAssistance.vbs file is designed to work seamlessly on a base Windows installation with Windows Defender.