Get Remote IT Support (Canada Only)

Connect us to your PC using Windows Remote Assistance

Need computer support on a PC running Microsoft Windows? We’re here to help! Using built-in Windows tools we can quickly assist you without needing an on-site visit.

How to get started

Get on the phone with us first @ 613-544-8883.
Established clients with SLA may also request support by emailing support@latouritservices.ca


Option 1: Simplify the process with our Remote Assistance Launcher

  1. Save the file to your desktop - No need to download again if we need to reconnect to you

  2. Run or open RemoteAssistance.vbs. After about 5-10 seconds, Microsoft's Remote Assistance will run and it will send us the invitation email on your behalf.

  3. Tell us the password that appears in Remote Assistance.

Option 2: Use the built-in remote assistance tool:

  • Open Terminal/Command Prompt/PowerShell, or the search bar, type msra, and run the utility.
  • Use the prompt. Select the email invitation option. It will generate an invitation file for you.
  • Attach the invitation file to a brand new email and then send that to: support@latouritservices.ca

NOTE: We will not respond to any unsolicited remote assistance requests. New clients must speak to us first as part of our vetting process. This service is intended to provide value for new and existing clients but only as agreed upon.


Troubleshooting Tips

If the script doesn’t work, follow these steps to enable Remote Assistance manually:

1. Enable Remote Assistance

  • Use the search box on the taskbar to find Remote Assistance.
    • An image showing how to find and access Microsoft Windows Remote Assistance options
  • Select Allow Remote Assistance invitations to be sent from this computer from the results.
    • An image showing the Allow Remote Assistance connections to this computer check box and its other options
  • Navigate to the Remote tab, check the box labeled Allow Remote Assistance connections to this computer, then click OK.

2. Run the Script

  • Save and execute the RemoteAssistance.vbs file.
  • The script will start Remote Assistance, send the necessary details to us, and guide you through the process.

3. Share Your Password

  • Provide the password shown in Remote Assistance when requested.
    • A photo displaying the dialog of Microsoft Remote Assistance suggesting to Give your helper the invitation file and password
  • Once we connect to your PC, you’re good to go!

Quick Note on Anti-Virus Settings

You might need to temporarily disable your anti-virus or anti-malware software if it flags the script. The RemoteAssistance.vbs file is designed to work seamlessly on a base Windows installation with Windows Defender.