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Let's Use Windows Remote Assistance

Need computer support on a PC running Microsoft Windows? We’re here to help! With Remote Assistance, we can quickly assist you without needing an on-site visit.

How to get started

Option 1: Use the built-in remote assistance tool:

  • Open Command Prompt, PowerShell, or the search bar, type msra, and run the utility.
  • Generate an invitation file and send it to us manually.

Option 2: Simplify the process with our Remote Assistance Launcher:

  • This script launches Remote Assistance and automatically sends us the invitation email on your behalf.
  • Then, all you need to do is to share the password that appears in Remote Assistance.


Troubleshooting Tips

If the script doesn’t work, follow these steps to enable Remote Assistance manually:

1. Enable Remote Assistance

  • Use the search box on the taskbar to find Remote Assistance.
    • An image showing how to find and access Microsoft Windows Remote Assistance options
  • Select Allow Remote Assistance invitations to be sent from this computer from the results.
    • An image showing the Allow Remote Assistance connections to this computer check box and its other options
  • Navigate to the Remote tab, check the box labeled Allow Remote Assistance connections to this computer, then click OK.

2. Run the Script

  • Save and execute the RemoteAssistance.vbs file.
  • The script will start Remote Assistance, send the necessary details to us, and guide you through the process.

3. Share Your Password

  • Provide the password shown in Remote Assistance when requested.
    • A photo displaying the dialog of Microsoft Remote Assistance suggesting to Give your helper the invitation file and password
  • Once we connect to your PC, you’re good to go!


Quick Note on Anti-Virus Settings

You might need to temporarily disable your anti-virus or anti-malware software if it flags the script. The RemoteAssistance.vbs file is designed to work seamlessly on a base Windows installation with Windows Defender.

Need Help Now?
We’re just a call or email away! Contact us and let’s make sure you’re up and running without a hitch.